Frequently Asked Questions
- Do you offer Insurance coverage for my package?
- How is the chargeable weight of a package computed?
- How long before my package is uploaded into my account?
- My question isn’t covered in the FAQ’s. How do I reach out?
- Help! My item arrived damaged, or was reported as damaged in my account. What should I do?
- What is the maximum storage time?
- Will my item/s be subject to additional charges?
- How do I track my package?
- My package was flagged as Prohibited. How do I Proceed?
- My package was put on HOLD. How do I proceed?
- What items are prohibited?
- What is the difference between Class 1 and Class 2 items?
- Does My Shopping box accept items with lithium batteries for shipping?
- How long is the estimated delivery time for my package?
- Why do I have storage charges on my package?