My Shopping Box Basics
- ★ How does it work?
- What is My Shopping Box?
- How much does it cost to use?
- How do I pay?
- When can I start using it?
- Are there any storage charges?
Allowed & Prohibited Goods
Packages & Delivery
- ★ How do you compute for the shipping cost of an item?
- ★ How will I know if a package has been delivered to my MSB US address?
- How long will it take for my package to arrive?
- How do I track my package?
- When will my package be uploaded onto my account?
- Do you deliver packages nationwide?
Billing
Miscellaneous
- ★ Why is the weight of a package coming from the merchant or from the courier, different from the one received by the subscriber from My Shopping Box?
- I requested that my packages be shipped at the same time, why are they arriving on different days?
- What if the item is lost while in the possession of My Shopping Box?
- What if the goods received at the My Shopping Box US Facility are damaged?
- What if the package I receive is damaged?
- What if My Shopping Box finds the goods insufficiently packed for transport, can I request MSB to repack or reinforce the packing to withstand international transport and handling?
